Kristyn Emenecker

Contact:
Email:
Social:
Kristyn Emenecker

The Post-Pandemic Contact Center: Five Predictions for 2021 and Five Just-In-Time Tools You Need to Know About Now

Kristyn Emenecker - Recorded Session


The world has changed rapidly already, so what will the next twelve months bring? A return to the way things used to be, or an entirely new normal? Join this session to discuss predictions for the contact center of 2021, and learn about five emerging communication and workforce technologies you’ve likely never heard of, but are going to be exactly what you need to navigate the this new age. Buckle up, it’s going to be a bumpy ride, but with the right preparation and tools, this can be just the time to soar over the competition. It won’t be easy, but if there’s one thing we know how to do in the contact center, it’s answer the call.

  • KE

Explore Articles by Kristyn

Speech Analytics in the Cloud: The Power to Act, the Insights to Transform

Blog Article

Forward-thinking contact center executives and quality assurance managers know that their organizations have room for improvement, even.. →

Managing Employee Journeys

Article

Aside from a Formula 1 pit crew, a contact center could be the most productivity focused and measured environment you can find. Yet these.. →

Big Data: Getting Smarter with Customer Engagement

Article

Picture this: You call customer service at your phone company to fix an issue with your phone. The agent answers and greets you by name before you.. →

Workforce Optimization In The Cloud: Types, Advantages, Adoption

Article

PCI DSS COMPLIANCE: THE PROMISE AND THE PERIL OF DATA-RICH CALL CENTERS

Article

Today’s call centers hold great promise. This data intensive environment has the potential to yield insights for differentiated service, customer.. →

Search/Sort
Post Subtypes
Keywords
PCI DSS COMPLIANCE: THE PROMISE AND THE PERIL OF.. → PCI DSS COMPLIANCE: THE PROMISE AND THE PERIL OF.. →

by Kristyn Emenecker

Today’s call centers hold great promise. This data intensive environment has the potential to yield insights for differentiated service, ...

Article
Article
0 Article-Article jplist-topic-Kristyn-Emenecker jplist-topic-PCI-Compliance 0 360255 360255 Today’s call centers hold great promise. This data intensive environment has the potential to yield insights for differentiated service, customer loyalty, and customer acquisition. But this information-rich environment must be carefully guarded to avoid potentially serious breaches.

PCI DSS COMPLIANCE: THE PROMISE AND THE PERIL OF DATA-RICH CALL CENTERS

Article

Today’s call centers hold great promise. This data intensive environment has the potential to yield insights for differentiated service, customer ...

Workforce Optimization In The Cloud: Types,.. → Workforce Optimization In The Cloud: Types,.. →

by Kristyn Emenecker

Article
Article
1 Article-Article jplist-topic-Workforce-Optimization jplist-topic-Kristyn-Emenecker jplist-topic-cloud 0 360254 360254

Workforce Optimization In The Cloud: Types, Advantages, Adoption

Article

Big Data: Getting Smarter with Customer Engagement Big Data: Getting Smarter with Customer Engagement

by Kristyn Emenecker

Picture this: You call customer service at your phone company to fix an issue with your phone. The agent answers and greets you by name ...

Article
Article
2 Article-Article jplist-topic-Big-Data jplist-topic-Kristyn-Emenecker jplist-topic-Customer-Engagement jplist-topic-Contact-Center 0 360252 360252

Big Data: Getting Smarter with Customer Engagement

Article

Picture this: You call customer service at your phone company to fix an issue with your phone. The agent answers and greets you by name before you ...

Managing Employee Journeys Managing Employee Journeys

by Kristyn Emenecker

Aside from a Formula 1 pit crew, a contact center could be the most productivity focused and measured environment you can find. Yet these ...

Article
Article
3 Article-Article jplist-topic-Kristyn-Emenecker jplist-topic-employee-journey jplist-topic-sales-pipeline jplist-topic-Contact-Center 0 360248 360248 Aside from a Formula 1 pit crew, a contact center could be the most productivity focused and measured environment you can find. Yet these measurements and KPIs are not always connected to the employee experience, making them ineffective and often contributing to high levels of agent stress, burnout and churn.

Managing Employee Journeys

Article

Aside from a Formula 1 pit crew, a contact center could be the most productivity focused and measured environment you can find. Yet these ...

Speech Analytics in the Cloud: The Power to Act,.. → Speech Analytics in the Cloud: The Power to Act,.. →

by Kristyn Emenecker

Forward-thinking contact center executives and quality assurance managers know that their organizations have room for improvement, even ...

Blog Article
Blog Article
4 Blog-Article-Blog-Article jplist-topic-cloud jplist-topic-Speech-Analytics jplist-topic-Kristyn-Emenecker 0 360247 360247 Forward-thinking contact center executives and quality assurance managers know that their organizations have room for improvement, even transformation. Intuitively, they know that they're wasting precious time and money on failed customer calls. And they know they're leaving money on the table from sales not made. But without objective, meaningful, and specific facts, what can they do? What can you do? Consider the power of speech analytics in the cloud.

Speech Analytics in the Cloud: The Power to Act, the Insights to Transform

Blog Article

Forward-thinking contact center executives and quality assurance managers know that their organizations have room for improvement, even ...

No results found