Kristyn Emenecker
The Post-Pandemic Contact Center: Five Predictions for 2021 and Five Just-In-Time Tools You Need to Know About Now
Kristyn Emenecker - Recorded Session
The world has changed rapidly already, so what will the next twelve months bring? A return to the way things used to be, or an entirely new normal? Join this session to discuss predictions for the contact center of 2021, and learn about five emerging communication and workforce technologies you’ve likely never heard of, but are going to be exactly what you need to navigate the this new age. Buckle up, it’s going to be a bumpy ride, but with the right preparation and tools, this can be just the time to soar over the competition. It won’t be easy, but if there’s one thing we know how to do in the contact center, it’s answer the call.
Explore Articles by Kristyn
by Kristyn Emenecker
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by Kristyn Emenecker
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Kristyn has been a leading voice in the CX and contact center industry for the past 20+ years. She has honed that love for customer in a variety of senior leadership roles across operational, consulting, technology, sales/marketing and corporate strategy disciplines at companies such as inContact, Mercom and TPG TeleManagement.