Kristyn has been a leading voice in the CX and contact center industry for the past 20+ years. She has honed that love for customer in a variety of senior leadership roles across operational, consulting, technology, sales/marketing and corporate strategy disciplines at companies such as inContact, Mercom and TPG TeleManagement.
The Post-Pandemic Contact Center: Five Predictions for 2021 and Five Just-In-Time Tools You Need to Know About Now
Kristyn Emenecker - Recorded Session
The world has changed rapidly already, so what will the next twelve months bring? A return to the way things used to be, or an entirely new normal? Join this session to discuss predictions for the contact center of 2021, and learn about five emerging communication and workforce technologies you’ve likely never heard of, but are going to be exactly what you need to navigate the this new age. Buckle up, it’s going to be a bumpy ride, but with the right preparation and tools, this can be just the time to soar over the competition. It won’t be easy, but if there’s one thing we know how to do in the contact center, it’s answer the call.
Explore Articles by Kristyn
by Kristyn Emenecker
Today’s call centers hold great promise. This data intensive environment has the potential to yield insights for differentiated service, ...
PCI DSS COMPLIANCE: THE PROMISE AND THE PERIL OF DATA-RICH CALL CENTERS
Today’s call centers hold great promise. This data intensive environment has the potential to yield insights for differentiated service, customer ...
by Kristyn Emenecker
by Kristyn Emenecker
Picture this: You call customer service at your phone company to fix an issue with your phone. The agent answers and greets you by name ...
Big Data: Getting Smarter with Customer Engagement
Picture this: You call customer service at your phone company to fix an issue with your phone. The agent answers and greets you by name before you ...
by Kristyn Emenecker
Aside from a Formula 1 pit crew, a contact center could be the most productivity focused and measured environment you can find. Yet these ...
Managing Employee Journeys
Aside from a Formula 1 pit crew, a contact center could be the most productivity focused and measured environment you can find. Yet these ...
by Kristyn Emenecker
Forward-thinking contact center executives and quality assurance managers know that their organizations have room for improvement, even ...
Speech Analytics in the Cloud: The Power to Act, the Insights to Transform
Forward-thinking contact center executives and quality assurance managers know that their organizations have room for improvement, even ...
No results found