Kristyn Emenecker

Kristyn Emenecker
Blog Article

Speech Analytics in the Cloud: The Power to Act, the Insights to Transform

by Kristyn Emenecker

Forward-thinking contact center executives and quality assurance managers know that their organizations have room for improvement, even transformation. Intuitively, they know that they're wasting precious time and money on failed customer calls. And they know they're leaving money on the table from sales not made. But without objective, meaningful, and specific facts, what can they do? What can you do? Consider the power of speech analytics in the cloud.